Your one-stop shop for custom merchandise
Last updated: December 22, 2025
This agreement is governed by and construed in accordance with the laws of the Republic of the Philippines, including but not limited to the Consumer Act of the Philippines (R.A. 7394), the Electronic Commerce Act (R.A. 8792), the Data Privacy Act of 2012 (R.A. 10173), and other applicable laws and regulations.
By accessing, browsing, registering for, or using the Merchkins platform ("Platform"), you ("User", "you", or "your") acknowledge that you have read, understood, and agree to be legally bound by these Terms and Conditions ("Terms"), along with our Privacy Policy and Returns & Refund Policy, which are incorporated herein by reference.
If you do not agree to these Terms, you must immediately discontinue your use of the Platform. Your continued use of the Platform following the posting of any changes to these Terms constitutes acceptance of those changes.
These Terms constitute a legally binding agreement between you and Merchkins ("we", "us", or "our"), operated by Merchkins, with principal place of business at Magis TBI Richie Hall, Ateneo de Naga University, Ateneo Avenue, Bagumbayan Sur, Naga City, Camarines Sur, 4400, Philippines.
To use the Platform, you must be at least eighteen (18) years of age and possess the legal capacity to enter into binding contracts under Philippine law. If you are below 18 years old, you may only use the Platform under the supervision and with the consent of a parent or legal guardian, who agrees to be bound by these Terms on your behalf.
To access certain features of the Platform, you may be required to register for an account. When registering, you agree to:
We reserve the right to suspend or terminate your account at our sole discretion, without prior notice, for conduct that we determine violates these Terms, is harmful to other users, third parties, or us, or for any other reason we deem appropriate. You may also request to delete your account by contacting our support team.
Merchkins is a unified commerce platform designed for independent sellers, artists, freelancers, and small-to-medium enterprises (SMEs). We provide the technology infrastructure, tools, and services that enable sellers to create branded storefronts, manage orders, process payments, handle fulfillment, and communicate with customers—all in one place.
The Platform serves multiple stakeholders:
Important: Merchkins provides the platform infrastructure and tools. While we facilitate transactions between sellers and buyers, and may offer fulfillment services, the primary commercial relationship for product sales is between the seller and buyer. Sellers are responsible for their product quality, descriptions, and compliance with applicable laws.
Merchkins continuously develops and expands its services. Future offerings may include design services, production partnerships, and enhanced fulfillment options. Such new services will be subject to additional terms as applicable, and users will be notified of material changes.
This section applies to users who operate storefronts on the Merchkins platform ("Sellers"). By applying for or operating a storefront, you agree to these additional terms.
To operate a storefront on Merchkins, you must submit an application providing accurate business information. Merchkins reserves the right to approve or reject applications at its sole discretion. Approval may be based on factors including business type, product category, and platform capacity.
Sellers must be at least eighteen (18) years of age and possess the legal capacity to enter into contracts. Business entities must be validly registered under Philippine law. Sellers are responsible for obtaining any necessary permits, licenses, or registrations required for their business activities.
Sellers are solely responsible for their product listings. Merchkins reserves the right to remove any listing that violates these Terms, applicable laws, or platform policies. Prohibited products include but are not limited to: counterfeit goods, weapons, hazardous materials, illegal substances, and items that infringe on intellectual property rights.
Sellers offering pre-orders or made-to-order products must clearly disclose estimated production and delivery timelines. Failure to fulfill pre-orders within a reasonable timeframe (or as disclosed) may result in account penalties or suspension.
Sellers may choose to fulfill orders independently or utilize Merchkins' fulfillment services where available. Sellers using Merchkins fulfillment services agree to separate fulfillment terms as applicable.
Merchkins may suspend or terminate seller accounts for violations of these Terms, fraudulent activity, excessive customer complaints, or other conduct detrimental to the Platform or its users. Upon termination:
Storefronts with no activity (sales, product updates, or logins) for more than twelve (12) consecutive months may be marked as inactive and hidden from public view. Merchkins will attempt to notify sellers before deactivation. Sellers may reactivate their storefronts by contacting support.
Merchkins provides an omni-channel inbox feature that unifies customer communications across multiple channels. This section governs the use of these communication tools.
The omni-channel inbox may integrate with the following communication channels:
Integration with third-party platforms (e.g., Facebook/Meta) is subject to those platforms' terms of service and policies. Users must comply with both Merchkins' terms and the applicable third-party platform terms. Merchkins is not responsible for changes, outages, or discontinuation of third-party platform integrations.
Users of communication tools agree to:
Messages sent and received through the omni-channel inbox are retained on the Platform for the purpose of customer service, dispute resolution, and platform improvement. Message data is retained in accordance with our Privacy Policy and applicable data retention requirements.
Customer information collected through messaging channels is shared with the relevant seller for order fulfillment and customer service purposes. Sellers must handle this data in compliance with the Data Privacy Act of 2012 and our Privacy Policy. Sellers may not use customer data for purposes unrelated to their Merchkins storefront without obtaining separate consent.
Sellers are responsible for the accuracy of product descriptions, images, pricing, and availability information. While we strive to ensure information accuracy, we do not warrant that product descriptions or other content are accurate, complete, reliable, current, or error-free.
All prices displayed on the Platform are in Philippine Peso (PHP) unless otherwise indicated. Prices are set by individual sellers and may change without notice. Any applicable taxes, duties, and shipping costs will be displayed at checkout before you complete your purchase.
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right to limit or cancel orders at any time after the order has been placed.
Product availability is subject to change without notice. If a product becomes unavailable after you have placed an order, you will be notified and offered a full refund in the form of a platform voucher.
Some products may be offered as pre-orders with extended production and delivery timelines. Pre-order items are subject to the same cancellation policies as regular orders, with the 24-hour window beginning from payment confirmation. Estimated delivery dates for pre-orders are estimates only and may be subject to delays.
All payments are processed securely through our third-party payment partners. We do not store complete credit card information on our servers. By submitting payment information, you authorize us and our payment processors to charge the applicable fees to your designated payment method.
We utilize industry-standard encryption and security measures to protect your payment information. Our payment processors are PCI-DSS compliant and adhere to strict security standards.
All transactions are conducted in Philippine Peso (PHP). International users may incur additional currency conversion fees from their payment providers, which are not controlled by Merchkins.
Our complete Refund and Cancellation Policy is available at /returns. Key points include:
Paid orders may be cancelled within twenty-four (24) hours of payment confirmation. Unpaid orders may be cancelled at any time before payment.
Consumer Rights and Refund Policy
In accordance with the Consumer Act of the Philippines (R.A. 7394) and the Electronic Commerce Act (R.A. 8792), consumers retain their statutory rights to monetary refunds where required by law.
In accordance with the Consumer Act of the Philippines (R.A. 7394), consumers have the right to return defective, damaged, or misrepresented products. This right is preserved regardless of the cancellation window for returns based on product defects.
By using the Platform, you agree not to:
Violation of any of these prohibitions may result in immediate termination of your account and potential legal action.
All content on the Platform, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, software, and the compilation thereof, is the property of Merchkins or its content suppliers and is protected by Philippine and international copyright, trademark, and other intellectual property laws.
"Merchkins" and all related logos, product and service names, designs, and slogans are trademarks of Merchkins. You may not use such marks without our prior written permission.
By submitting content to the Platform (including reviews, comments, or feedback), you grant Merchkins a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, and fully sublicensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in any media.
To the fullest extent permitted by Philippine law, Merchkins shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from:
Merchkins is not responsible for the quality, safety, legality, or any other aspect of products sold by third-party sellers on the Platform. Any claims or disputes regarding products must be raised directly with the seller.
In no event shall Merchkins' total liability to you for all claims exceed the amount paid by you to Merchkins in the twelve (12) months preceding the claim.
You agree to indemnify, defend, and hold harmless Merchkins, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from: (a) your use of the Platform; (b) your violation of these Terms; (c) your violation of any rights of another; or (d) your conduct in connection with the Platform.
These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.
Any dispute arising out of or relating to these Terms or the Platform shall first be submitted to good faith negotiations. If the dispute cannot be resolved through negotiation within thirty (30) days, either party may submit the dispute to:
For consumer-related complaints, you may also file a complaint directly with the Department of Trade and Industry (DTI), the Bureau of Internal Revenue (BIR), or the appropriate government agency.
We reserve the right to modify these Terms at any time. Material changes will be notified through the Platform or via email to registered users. Your continued use of the Platform after any such modifications constitutes your acceptance of the new Terms.
We encourage you to review these Terms periodically for any changes. The "Last updated" date at the top of this page indicates when these Terms were last revised.
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other provision of these Terms, and these Terms shall be construed as if such invalid, illegal, or unenforceable provision had never been contained herein.
These Terms, together with the Privacy Policy and Returns & Refund Policy, constitute the entire agreement between you and Merchkins regarding your use of the Platform, superseding all prior or contemporaneous communications and proposals, whether oral or written.
For any questions or concerns regarding these Terms & Conditions, please contact us: